How the Rise of the Citizen Developer Enables the Scaling of Automation Across the Legal Sector

As defined by Gartner, a citizen developer is a persona for an employee who creates application capabilities to be used by themselves or others – for example, forms, automations, connections to other systems.  The increase in citizen development is part of the trend towards the democratisation of IT – people who don’t sit in the IT department being able to access sophisticated technical capabilities without technical or development training. These people are working within individual business units and are using no-code tools to rapidly develop applications. They simply don’t need advanced technical training. They need an analytical mindset and an understanding of their subject matter, but they don’t need to be developers. And they are on the rise – with an ever increasing younger, more tech savvy workforce wanting to develop their own applications. Gartner further showed in 2021 that 41% of organisations already used a platform for citizen development, while another 27% expected to use one within the next 12 months.

What are the implications of this for legal? Who are the new citizen developers in law? We’ve heard from a number of them in this white paper. In a GC’s office, they are the legal ops specialists who sit in the legal innovations department and their role is, with input from the legal experts, to assess the challenges the department faces and begin to develop these applications. In law firms, it’s not the front-line lawyers developing these applications (although as we’ve shown in this paper, they will have a massive contribution to make) but rather the Legal Tech teams. 

We are witnessing the rise of multi-functional teams to develop solutions. Lawyers or people with legal expertise plus IT departments who arrange and secure the correct platforms for delivery, join with citizen developers or legal technologists. The latter of these, take the expertise of their lawyers, assess the solution that needs creating and then are developing them on no-code platforms. And no-code is a massive growth area – Gartner predicted a 23 percent expansion within business Worldwide during 2021.  

The implication for cost reduction by moving this functionality out of pure IT development and into legal is massive. Automation is now in the hands of the citizen developer making it possible to automate areas that previously could not as the gains in time simply did not justify the investment.

Why Scale your Shipping and Logistics Business with Digital Process Automation?

There is no doubt that the shipping and logistics industry is facing a challenging yet opportune time. Spiralling fuel costs, labour shortages, sustainability, new government regulations and, of course, the small matter of a global pandemic, have contributed to unpredictable, highly disruptive waters.  But, as The Economist neatly put it recently, “the era of predictable unpredictability is not going away” – with challenges come opportunities. The pandemic has seen shipping volumes explode as consumer demand continues on an unprecedented level. The industry has invested heavily in response to this – we’ve seen the rise of robotic technology to automate processes from picking to packing, inspecting to container stacking. However, what of the fundamental digital processes and documentation that sit behind the physical movement of goods? The instructions to partners, the insurance documentation, the verification of processes, the letters of credit, the accounts payable invoicing? Are these time and energy intensive processes keeping up with today’s volumes?  Will ‘the way you’ve always done it’ be enough to keep pace with growth now and in the future? Could you improve operational efficiency and save money by automating these processes? 

Still not sure? Consider this example.  Research from Drewry Shipping Consultants estimates the container liner industry carries 60% of the goods (by value) moved internationally by sea, deploying 5,100 container ships worldwide on approximately 400 scheduled liner services, most of which sail weekly. This generates a global transport revenue of some $166 billion a year in transport revenues. But it also creates 1.26 billion freight invoices.  Each of these has to be issued, verified, paid and reconciled.  Astonishingly, the majority of these are still handled manually, making it a costly and onerous process, rife with errors.  The level of automation of invoice reconciliation and settlement is very low, particularly among small and medium size players. Drewry states the cost of these process inefficiencies represent $34.4 billion a year.  

Imagine an easy-to-create and run system that could massively simplify this.  A process that makes it faster, more accurate and less resource heavy. Technology is available today to easily create a workflow to reconcile bookings, invoices and payments automatically, linking all stakeholders, ensuring digital records are kept for verification. All stakeholders can see it, track it and have the digital evidence.  

But this is just one example. The reality of a modern-day supply chain is that every element of the process still generates a huge volume of documents. In fact, it’s estimated that every year, 12 billion documents are processed in ocean forwarding alone. Business leaders in the shipping and logistics sector should be looking at digital automation as a chance to change, to scale up and future proof their business.  

Typically, the generation of shipping documentation has been handled by people because the cost of digital automation was simply too high and too complicated to create. However, today the use of cloud-based low-code and no-code automation platforms means that companies in shipping and logistics can build, operate and support an automated system with non-technical staff and budgets from a few thousand pounds  a year. It has opened intelligent automation up to companies that could not previously afford this kind of tech. Platforms such as AUTTO have a lot of flexibility and yet also allow control, audit trail and monitoring and allocating tasks to your team. These systems will automate document production, calculations, task allocation, approvals, data transformation, integrations and update records. Potentially packing lists, bills of lading, certificates of origin, invoices and letters of credit can all be automated. 

As software completes tasks within seconds instead of hours it cues staff or another automation to begin the next task – the overall pace at which your business responds increases. This means not only time spent doing a task is reduced but the ‘time elapsed’ between when a job was requested, and when it is completed drops rapidly. As your customers (both internal and external) are becoming more used to an ‘Amazon Prime’ business culture of immediate fulfilment, then the ability to deliver quickly is a competitive edge. 

As an industry run increasingly by robotic process automation, leaders of shipping and logistics businesses should also be looking internally to ascertain which operational processes could benefit most from digital automation.  We at AUTTO help businesses  make operations leaner – improving customer satisfaction whilst using as few resources as possible – by helping you to create your own digital automation workflows. A few simple changes can really transform your business.  With the challenges and opportunities currently facing the shipping and logistics industry, now is the perfect time to start to reap the benefits of adopting this leaner approach to operations using digital automation.  We’d love the opportunity to talk to you more about how your business can benefit and provide you with a free trial of AUTTO. https://www.autto.io/free-trial/ 

If you’d like to understand more about our approach to lean operations using digital automation you can download our white paper here: https://www.autto.io/three-step-guide-to-lean-operations/ 

1 https://www.economist.com/leaders/2021/12/18/the-new-normal-is-already-here-get-used-to-it?frsc=dg%7Ce

2 https://www.solent.ac.uk/research-innovation-enterprise/documents/china-centre/global-maritime-weekly-digest-08-05-2018.pdf

3 According to in a Billentis report last year, of all the invoices issued worldwide, a jaw-dropping 90% of them are still processed manually

 

Happy New Year (or is it?) – How Automation is driving the Future of Work

This week sees the big return to work after the Christmas break.  But after the last of the celebrations are over is the real hangover your lack of enthusiasm for work?  Has time off made you reflect and realise certain parts of your role are over repetitive, uninspiring and just taking up too much time?  Are you considering quitting your current role and finding a job where you feel more engaged, more valued and one where you feel more excited to turn up every day? You are not alone. Globally business is witnessing what has been termed “the big quit” – in the UK alone the number of open jobs rose to a record high of 1.1 million in the three months to August 2021¹. Employee burnout is also on the increase – research shows a 15% global rise this year increasing to a jaw dropping 81% in “non-thriving” company cultures.² 

 

The good news is that the effects of an almost two-year global pandemic have thrust digital transformation on employers and a recognition of the need to use this digital investment to keep their valuable staff.  Leading employers are becoming increasingly genuine about putting the employee at the centre of the business.  They want to keep them engaged, create space for critical thinking and problem solving and use their time and talents to develop the business.  Some are embracing automation as a way to take away those ‘time-rich, imagination-poor’ yet critical tasks from employees.  

 

‘Business automation is getting software to do some work so that humans don’t have to.’

Automation software loves the work that people hate. It is good at speed, repetition and accuracy. “No-code” platforms like AUTTO make automating key business processes and documents easy.  Automating these tedious but nonetheless important daily tasks of every company will free up your time – our customers tell us about 75%.  Investing in a technology that can replace the hours you spend, for example, laboriously cutting and pasting into a spreadsheet or sending out endless emails, proves an employer is invested in you and wants you to feel more valued and empowered to make decisions for the good of the business. Routine documents such as order processing, contracts, invoices, sales activity reports, quote generations, T&Cs, licenses and more can all be replaced with automation. If technology can take care of the mundane, repetitive tasks, that frees up your time to focus on more challenging, creative projects. 

 

Platforms like AUTTO are so easy to use that non-IT staff with no programming skills are being given the automations to identify and create – after all you are at the coal face of your business and know which processes need changing.  With AUTTO anyone can automate in a few hours with our simple no-code platform.  No technical expertise is required. You can take any of your unique business processes, easily learn the system and, like Lego building blocks, automate them.  

 

Automation is driving huge change in the employee experience of work. Perhaps as you return to work this year you should be asking your employer what investment they are making in automation – after all, it is in effect, an investment in you.

 

References:


¹Office of National Statistics 2021
²O.C.Tanner Europe Global Culture Report 2021

2021 – The Year Resilience Ruled and how Digital Automation will Fuel 2022’s Need for Lean

So as another pretty challenging year draws to a close, we see those businesses that have taken practical steps to strengthen operationally are those that have responded best to the market’s prolonged volatility.  Continuing to build this resilience into 2022 will be crucial. With last year’s accelerated trends of remote working, e-commerce and digitisation now firmly considered the norm, smart businesses have realised they must now introduce a leaner operational platform to weather future storms to maximise customer service and reduce waste.  As businesses learn to live with the “new way” of doing things the scalability digital automation provides to help meet this end goal will be pivotal. 

 

A lean operational approach should be at the top of every CEO’s Christmas list. This approach – where the central business goal is to focus on providing greater customer satisfaction whilst using as few resources as possible – requires leaner processes and procedures.  By digitising these processes, many successful businesses in 2021 have already been able to track, monitor and efficiently manage their growth. Critically, by automating routine tasks as much as possible, they have left themselves breathing space to scale-up, and if necessary, easily scale down as market demands change.  

 

The cost of automation has previously been too high or too unique to a particular business. But the low-code automation solutions now available democratise technology making automation more accessible to the everyday business user.  The use of cloud-based low-code (simple scripting) and no-code (drag and drop) automation platforms, means that companies can build, operate and support an automated system with non-technical staff on a budget typically of just a few thousand pounds a year. Given the challenges of constricted budgets and fewer IT resources to support internal processes (as IT is simply still too busy digitising the whole business!) line-of-business teams should be looking at self-service by turning to low-code solutions to automate business operations, documents and knowledge quickly and easily. 

 

Similarly, one of the critical benefits of digitisation is the ability to scale up or down quickly and seamlessly.  Cloud-based software gives organisations the option to increase or decrease capacity with the click of a few buttons of a website. 

 

One of the advantages of digitisation that perhaps we had not appreciated so much until this year is that modern cloud-hosted digital services do not care where you are in the world.  They don’t care if you are at home or in the office as long as you can log in. Not every employee in every business can work from home, but there is no doubt that the more digitised savvy companies found this transition much more straightforward.  

 

 Lean automation can deliver time savings of 75-99% on routine work, and perhaps more significantly, increase accuracy.  While it is overstating the case to say most businesses can be completely automated ( these kinds of gains can dramatically increase a team’s capacity.  That means when your company finds itself back on the now familiar rollercoaster ride of recent months over 2022, your teams will have the time and ability to navigate and successfully manage the ups and downs.

How to Ensure Problem Free and Efficient Employee Offboarding

Autto HR Offboarding

HR teams undoubtedly devote a lot of energy and resources to the onboarding of new employees – rightly so.  Last month we looked at how investing in automation could transform this process, but what happens when the work lifecycle of a staff member ends and the time comes for them to leave?  Offboarding an employee is so much more than a simple signed letter of resignation, a collection for a goodbye gift and drinks after work on their last day.  We look at why correct offboarding should not be overlooked, how to automate the process and why automation will make it fool-proof.

Why implement an official offboarding process?

According to Aberdeen Research¹, most organisations do not have a formal offboarding process.  Astonishing really given the obvious threats this poses to company security, legal compliance, data breaches and the financial implications.  It also overlooks the opportunities to gather feedback from departing staff to improve employee satisfaction.   Offboarding is a key part of an employee’s experience in an organisation so completing this journey with a formal, specific process ensures a safe and professional goodbye.  Reputation is everything and maintaining a good one to the very end should be a priority.

Why automate the offboarding process?

There is a lot to consider when offboarding, so planning and thinking ahead to create digital workflows to address all key areas prevents improvisation, repetition, time wasting and ensures nothing falls through the cracks.   Investing in the correct technology with the right tools for your organisation to achieve this is key.

At AUTTO we help companies to simplify their offboarding process easily, quickly and cost effectively.  Our no-code solution is simple (no special programming skills are required) so anyone can create workflows and use them.  Key aspects we would urge organisations who are serious about their offboarding to automate include:

  1. All formal documentation by departing employee – create workflows to, for example, digitally sign a letter of resignation, non-compete contracts (which can be automatically routed to the legal team) sign off benefits, tax forms and terminate payroll on the correct day (again alerts to the finance department can be automatically created here).  There may be other important documents specific to an organisation – all can be automated.
  2. Exit interview surveys – gathering information and views from a departing employee has the greatest potential for discovery of areas for improvement, to help prevent further loss of talent, but also to create a positive lasting impression on the leaver that their views were valued.  Whilst the human touch is important here, automating questionnaires to help gather this information helps save time.  Key questions such as why the leaver started looking for a new job, what they appreciated most about their role and suggestions for improving the working environment could be rated to provide key metrics but then explored in greater depth face-to-face.
  3. Create a “tick-box” automation for all departments to ensure 100% accuracy in offboarding  – automate communications from a central point to ensure,  for example,  IT has revoked access to all systems and hardware, company information and org charts are updated, office management has collected all keys, access cards, uniform etc.  This is a very laborious, tedious, time consuming yet vital job.  Missing key parts of this process leaves companies open to both physical and digital security breaches which more importantly could have an impact on legal compliance. Relying purely on humans to carry out these offboarding tasks is risky – automate to ensure accuracy and save time and repetition.
  4. Effective transfer of knowledge – essentially a “how to” document.  A successor may or may not have been appointed but using automation to create a document on “how to do” a leaver’s job is invaluable.  A summary of daily tasks, regular meetings, file locations, key contacts etc. Workflows can be tailored to gather this information producing an important manual for existing or new employees.
  5. Create a portal for Alumni – just saying goodbye and sending leavers on their way is a lost opportunity to continue to build relationships.  We acknowledge that this may not be the case for some former employees, but the majority of people depart on reasonable or good terms and this should be nurtured.  Creating an alumni programme with a digital hub helps to maintain a good relationship with leavers, recruit new talent through recommendation and possibly even see a re-employment of highly skilled former employees.  

Interested in seeing what AUTTO can do for your business? Why not try a FREE TRIAL!

 

Reference List:

¹Aberdeen.com – 29% of organisations currently have a formal offboarding process

How to Simplify Employee Onboarding with Automation

Employee Onboarding HR Automation

Onboarding new employees is a time intensive, complicated and often tedious process for new employees and HR departments alike.  Credit checks, new employee data gathering, ordering of new IT systems, orientation scheduling and payroll management are some of the preboarding paperwork required even before start day.  Then there are the reams of forms that new employees inevitably find themselves filling in on their first day – not the most motivating start to any new job. 

These issues could be eradicated by automating the whole process – but only 2% of organisations do¹. More worryingly, only 12% of employees strongly agree their company does a great job of onboarding².  Something is clearly going wrong. 

At AUTTO we help organisations to simplify their onboarding process easily and quickly. No special programming skills are required to use AUTTO so anyone can use it.  We have seen the incredible benefits using automation can bring and want to share them with you – so here we present our top reasons why all HR departments should automate the onboarding process:

  • Cuts vast amounts of wasted time 

Forms, forms and more forms!  Excessive paperwork in the hiring process is one of the problems for new hires and HR department alike. New personnel fill in lots of forms. Often on paper and often by hand.  Typically, a new hire will be given 41 administrative tasks and 3 documents to complete³.  The HR department needs to create and customise each of these forms for every new employee and then manually input all the information into their system.  Dull and laborious for all we are sure you’ll agree.  Automation can eliminate this waste of time. It can generate bespoke new hire forms from templates tailored for each new hire – each form can be cross populated with repetitive information, so your new staff member doesn’t have to repeatedly fill out the same information on different forms. Plus time is saved by your HR department as they no longer spend hours typing up the information.

  • Ensure accuracy and speed 

Streamline document processing. Usually, new hires will submit documentation by hand, via post or email, running the risk it gets lost, forgotten or even sent to the wrong place. These forms may contain information that needs to be passed along to other departments or organisations, such as equipment orders, desk allocation or IT setups. These run the same risk of being sent to the wrong place or buried in a busy inbox and all this too-ing and fro-ing significantly delays the whole process and the risk of human error increases.

Onboarding automation erases these delays and ensures accuracy — documentation is routed electronically, according to pre-set “rules”. Once forms are submitted, they’re automatically sent to the department or organisation that needs to complete the next step.  If nothing happens then a reminder is generated and sent. Additionally, more time is saved and accuracy ensured as there’s no more manual data entry as everything uploads automatically.   

  • Automate hiring approvals to support regulatory needs

Onboarding new people comes with regulatory requirements – whether that be tax declarations, checking Right to Work or references and financial information. By taking the automation route, tax and other official forms are easily generated and if required sent to the new employee for information entry, digital signatures etc.  A digital paper trail is created and saved centrally to meet regulatory requirements.

  • Employee satisfaction from day one

Proper onboarding sets the tone.  An effective and supportive onboarding experience for new employees can create loyalty from day one.  Plus, HR staff stop spending vast amounts of time ‘paper pushing’, feel more valued and can focus their time and energies on more strategic HR issues.   Overall staff who are happier and more satisfied in their roles are prepared to work and perform better.  Importantly this makes them likely to speak more highly of your organisation – which in turn helps YOU attract top talent.  

And given people who did NOT have a positive new hire user experience4 were twice as likely to seek a different opportunity in the near future, how can you afford not to automate your onboarding? 

Get in touch with us to discuss all your automation needs – Let’s Chat


References:

¹ Experian HR Onboarding Trends report Nov 2019
² Sage “The Changing the Face of HR Research” report at gallup.com/workplace/242252/employee-experience.aspx
³ SaplingHR, 2021
4 Digitate survey – SUPER CIO: What the CIO sees—that other people don’t

Top 3 HR Functions to Automate and Why

Human Resources (HR) is a department dominated by process heavy administrative tasks.  These tasks are often repetitive and still largely managed by manual processes – highly time consuming, inefficient and costly.  As other parts of the organisation look to map a successful future using digital transformation, the HR department must follow.  Intelligent workflow automation of certain processes has the potential to catapult the efficiency of the HR function to new heights.  Benefits are huge – the internal client base has a far better experience with the HR team and reducing the time spent on tedious manual tasks motivates staff to focus on more complex strategic tasks.

We at AUTTO acknowledge the vital role HR plays in bespoke human interaction and can never see a time where HR will be fully automated.  However, automation can be used to support this important human element provided by HR.  Consider the benefits of automating the following: 

1. Streamlining Onboarding

This must be the most obvious and strongest argument for automation.  With a third of senior HR management believing they are trying to create a better candidate experience for new employees but only 12% of employees strongly agreeing their company does a great job onboarding¹, something is clearly going wrong. Employee satisfaction starts from day one and facing a day or more of endless form filling when starting a new role does not set the right tone.  We would recommend using automation to improve for example:

  • All new joiner and user forms
  • IT equipment set up
  • HR profile creation
  • Orientation scheduling

2.Employee day-to-day administration

In our opinion, the second most obvious area to automate.  Imagine a department where the following is seamlessly processed and takes a fraction of the time it currently wastes:

  • Employee data entry and change of status updates
  • Annual leave requests
  • Payroll and Audit checks
  • Tax form generation

3.Why automate these HR tasks?

The benefits of automating these paper-heavy repetitive tasks are enormous.  Some of the key ones we can see include:

  • Greater employee satisfaction, less frustration and time wasted
  • Improvement of reputation as a good ‘people place’ valuing  its employees which in turn can attract higher talent
  • Time saved on admin which can be used on more complex strategic tasks internally within the department
  • Reduction of human error and the complexities solved in correcting these
  • Improve poor audit trails  – automation automatically generates audit logs to ensure compliance and reduce error
  • Produces analytics to validate HR decisions 
  • Replaces ageing systems that don’t integrate or “talk” to other systems across the enterprise
  • Saving the actual physical and environmental cost of paper shuffling!

The best part? No, IT knowledge is needed! Using a simple drag and drop function, AUTTO is user-friendly and easy to implement. Helping you spend more time on your employees and growing the business! Why not try a FREE TRIAL?


References:
¹Sage “The Changing the Face of HR Research” report at gallup.com/workplace/242252/employee-experience.aspx

HOW THE DIGITAL GC CAN IMPLEMENT AUTOMATION

Digitise GC

How the digital GC can implement automation to drive efficiencies across the whole tech business

As the GC (general counsel) of a midmarket tech business you already occupy a trusted seat at the table with the rest of the company’s key business units.  You appreciate the need for your organisation to increase productivity whilst keeping costs low in order to increase your customer base and grow.  You regard your internal stakeholders as your own “customers” and want to deliver a service to increase efficiency, save them time as well as giving your department more time to focus on strategic legal matters. You are part of a technology team so are naturally tech-savvy and you know technology is the way forward, but you’re just not sure how.

Automation may be the key.  

With legal touching every department from sales and marketing to CRM and procurement, you have an overall appreciation of the process challenges your business faces every day and may be best placed to implement automation.

By automating aspects of your legal service delivery you can not only improve department efficiencies but optimise service delivery and free up time to empower staff across your organisation to do what they do best! With the right tools supporting key processes, sales teams have more time to sell, CRM managers have more time to improve the customer experience, lawyers have more time to, well, practice the law! 

We look at some key areas to help you consider digital automation and why: 

    • Contract turnaround time – So much time is wasted by your sales teams, HR, procurement and business divisions struggling to understand which contract templates they should use and then communicating with all parties including legal to get sign off. Empower your sales teams to have the right contracts to share with their customers at their fingertips, reduce the amount of time spent gathering paperwork and shuffling it between sales and legal.  Repurpose the time wasted by teams on contract admin by turning to technology to automate it.  It can take care of the lot –  from customising contracts, sending out notification emails to get other departments connected to obtain the layers of approval required right up to digital signatures.  This frees up significant amounts of time for all parties involved to focus on more strategic initiatives. 
    • NDA’s – similar to contracts
    • Approvals – automating the approvals workflow creates a quicker route to revenue generation. It can massively cut the legal contract process time, resulting in greater overall efficiency and accelerated sales cycles. 
    • Creating an audit trail for compliance – by automating all of these processes, data is gathered in the right place automatically providing an audit trail to prove compliance. At AUTTO we actually use our own software inhouse to ensure and prove all new employees have had the information security training required to honour our own ISO 27001 status!

At AUTTO we are proud to be working with Olive AI, an innovative technology healthcare provider.  Olive’s GC uses AUTTOs to optimise efficiency of commercial contracting, as well as streamlining internal processes to reduce time, improve accuracy and minimise unnecessary paper shuffling associated with such a legally intensive business.  

If you are interested in learning more about how we can help your GC, please do get in touch.   

Why automation presents a substantial opportunity for MSP’s

To stay competitive, managed services providers (MSP’s) must offer their customers innovative services that are demonstrably better than their peers.  Standalone revenue no longer cuts it – MSP’s need opportunities to develop customer relationships and generate additional revenue streams.  At AUTTO we believe the automation market for MSP’s is set to be massive.  We present our top tips on how to make the most of this market space.

 

1) The market for automation is there for the taking

Riding on the tailcoats of the acceleration in digital transformation that occurred during the pandemic1, digital process automation is the new must-have.  Research2 demonstrates 80 percent of SME leaders are acknowledging the importance of automation of tasks, processes and digitising of paperwork for their survival.

However, data3 also indicate that SME’s lag behind big businesses in the adoption of nearly all technologies.  The largest gap is in the digitalisation of internal organisation processes (sadly where the greatest efficiencies can be made). This presents a fantastic opportunity for MSP’s. They can:

  • Identify the barriers to automation.
  • Create the solutions required.
  • Provide ongoing incremental support and training to automate their digital processes.
  • Extend the value of their services beyond the IT department

 

2) Become the expert

SME’s want to “do things better”, but they don’t necessarily know how. MSP’s can be the expert and become a trusted partner by providing guidance on how automation can best impact their business.  The benefits of automation are vast:

  • Time and cost-saving.
  • Improved efficiency – tasks are completed faster and with greater accuracy when automated.
  • Improved customer experience.
  • Happier and more fulfilled staff.

Processes such as filing sales reports, customer and staff onboarding, contracts, licences and order processing can all be automated saving vast amounts of valuable time (our customers tell us up to 75%). Be the expert and win their respect.

 

3) Do it all for them

Sometimes a SME simply doesn’t want to make a change because of perceived time and skills shortages.  This is our experience at AUTTO.  Although our product is a no-code, easy to use platform, customers often want us to build their initial workflow automation. As a product business, our small sales and professional services capability is a constraint on us growing quickly – hence the driver of our value-added reseller partner programme. Partners can work with customers to develop their workflows and as a result, often are then called on for ongoing support….

 

4) Workflow support and training

Once workflows have been developed, the MSP can provide a single point of IT support, development and training.  This is a powerful competitive differentiator as the value-add given to customers helps create stronger relationships and loyalty and cuts back on customer churn.

 

Additionally, creating this relationship lays the foundations for a potentially deeper digital transformation programme. This presents opportunities for additional professional services such as change management, remote working and process automation workshops.

 

5) Encourage existing customers to automate

Similar to “being the expert”. Existing customers regard their MSP as a trusted technology supplier that understands their business and existing digital processes.  Leverage this relationship to introduce the idea of digital automation where they had not previously thought of it or thought possible.

 

We hope you can see how AUTTOmation is set to be a game-changer for MSP’s.  More than a standalone revenue opportunity, automation will keep a partner relevant and engaged with its customers, will develop new, stronger relationships and loyalty which ultimately will boost revenue streams.

 

Let’s drive digital transformation together!


References:

Recent McKinsey & Company research demonstrates the pandemic has had such a profound effect on digital transformation that seven years of progress was made in a matter of months. As reported on by ConsultancyUK  –  https://www.consultancy.uk/news/26372/covid-19-has-accelerated-digital-transformation-by-seven-years

2The State and Fate of Small and Medium Businesses Xerox 2021

3Digital Economy and Society Index (DESI) 2020 data

Bridging the Digital Divide

The wide-ranging benefits of digitalisation to business has never been more obvious.  Recent McKinsey & Company research demonstrates the pandemic has had such a profound effect on digital transformation that seven years of progress was made in a matter of months.  No wonder this has thrust digital transformation to the forefront of business goals.  According to a survey by HCL Technologies, 80% of organisations now see it as a priority.

However, despite the obvious benefits, data also indicates that SME’s lag behind big business in the adoption of nearly all technologies.  The largest gaps are in the digitalisation of internal organisation processes where automation can save time and money. Why is this the case? Are SME’s unsure how to proceed to best benefit their business? What are the barriers to digital transformation? How can SME’s also ride the wave of this technology revolution?

Process automation and digitalisation could be the answer. Using simple, cost-efficient technologies, SME’s can transform manual operations into digital ones.  For SME’s, the benefits of embracing automation are huge:

  • Save time to focus on what matters
  • Reduce costs
  • Boost sales
  • Reduce human error

We acknowledge SME’s are a diverse group but some processes are common to us all.  Think how long the sales process can be. Quotes, approvals and sales contracts going back and forth in countless emails and phone calls.  Routine documents such as NDA’s, onboarding new clients (and staff), invoices and reports are also extremely time-consuming.  Overcomplicated communication, slow approvals, rerouting of documents, fixing errors and digging through piles of paperwork and emails.  Automation is the answer – it simplifies the systems, eliminates the tedious tasks and replaces staff time with tech, freeing up more time for them to do what they do best (which let’s face it, is what you employed them for).

So, what is holding SME’s back?  Why is there this digital divide? Is the perception that the cost of automation is too high for a small business?  Automation doesn’t have to be expensive just strategic.  Simple tools can be used to do repetitive tasks for you, saving time and money for the business.  But implementing automation must require specialist skills by IT programmers that we simply don’t have, right? Wrong! New low or no-code platforms like AUTTO puts the technology directly into the hands of people who run the everyday business without the need for specialist programming skills.  Valued staff are empowered to identify their own pain points and easily automate their day-to-day tasks with no-code automation.

The McKinsey research concludes that although small business is less likely to automate than large corporates it is more likely to succeed.  We at AUTTO want to help you realise this. Get in touch today to book your free demo:  https://www.autto.io/book-a-demo

NEW WEBINAR!

An Intro To AUTTO

How to Automate a Complex Process without Writing a Line of Code

  • Date: 31 March 2022
  • Time 14:00 BST
  • Host: Ian Gosling, Founder of AUTTO

Hi there,

AUTTO is a no-codebusiness and document automation platform. No-code means you can build tailor-made automated processes without having to be a developer.

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