Technology is revolutionising business process management.

Gone are the days when business objectives are set in stone. Today’s businesses are dynamic, and when objectives change processes also need to transform. Business process management (BPM) – the practice of managing and leveraging business processes to achieve organizational goals can help enterprises keep up.

How do companies do BPM? 

Digital business automation is a form of business process management that builds a workflow system that automates tasks or processes while being guided by a business rules engine. The benefits of BPM include its mobile adaptability and built-in social tools that promote personalization and collaboration.

Who uses BPM tools?

Regardless of size, most businesses will find BPM useful, especially  SMEs.

Graphical capabilities or process editors

An important component of business process management is the modeling and design of business processes. At this stage, organizations utilize applications that have graphical capabilities, such as AUTTO’s component-based workflow tool.

A process editor is an intuitive technology that saves time in building a process, generally using a drag-and-drop interface. This no-code, intuitive way of building processes removes the burden for employees of having to learn new skills in order to complete their work and organisations to supply additional training.

An example of a business process model.

Workflow system or engine

Workflow systems offer a company increased agility because it does not have to follow traditional and protracted methods of changing business rules. Workflow-based systems, such as AUTTO enable these types of tasks. Moreover, a workflow system reduces administrative work so  increase the quality of their outputs.

System integration

Business process management tools are often developed for the cloud. This means that they have a native capability to function well with APIs.

Why does this matter? That capability allows a BPM solution to integrate with third-party applications, especially with data repositories and other sources, as well as with accounting management technology, cutting out the need to replicate information and the risk of  inaccurate information, incomplete data, and redundant information.

Integration also allows for the connection of a document management system so paperwork can flow at the same rate as processes and reduce or prevent bottlenecks.

Business analytics

Business analytics or business intelligence, the process of gathering and analysing information to help an organization optimize its processes is vital at all stages between implementation and assessment of business procedures.

Sophisticated BPM tools have business analytics modules included that present data in an engaging, graphical way in dashboards and reports. BPM solutions also enable users to drill-down into datasets from the dashboard.

Mobile and social tools

With the inclusion of native mobile versions of the software employees use every day,  an organization can empower its workforce to be more creative, more mobile and more flexible in the way it works.

The current state and the future of BPM software

Big players in the software industry have their own BPM platform offerings but that does not mean that these are the only options. Smaller vendors are emerging that focus solely on BPM. This single focus  gives opportunity to concentrate on specific innovation and develop something that goes beyond standard use cases.

Mobility is a hot trend with business process management platforms as organisations create interfaces that are adaptable to smaller screens. You can find a good overview of best practice at: Finances Online guide for business process automation.

Overall, the BPM solution market has great opportunity for growth as organizations become aware of how the latest technological innovations can help them address their business challenges.

Business gets personal.

Planning for the next decade.

The beginning of a new year is one of those occasions when humanity collectively pauses and reflects. This past decade has seen such rapid adoption of new technology that it’s not unreasonable to claim that the past 10 years could be the most significant since our ancestors started to record history. Nowhere has this impact been greater than for small and medium enterprises (SMEs).

Technology has leveled the playing field

The rise of mobile platforms and B2B tools has leveled the playing field, making it possible for startups with limited resources to compete with their larger competitors and work as equals with large corporate clients.

Online conferencing shrinks the world

To work internationally companies no longer need satellite offices in different cities. Online tools make it easy to jump on a quick video call with a customer in Paris or the US or a colleague working from home in the same city.

Customer experience is king

Affordable tools provide the data analysis businesses need to improve customer experience (CX) and increase revenue and profits. Organisations and individual staff members can now make decisions based on real data, rather than on assumptions or trial and error.

Empowered employees improve the workplace

Online communities now make it easier for people to research the culture of a prospective employer, to compare workplace stories with employees in other companies and to get the support they need with online tools. An empowered workforce has great potential to create a better, more productive workplace.

What’s next? The decade ahead 

So what’s in store for the next decade? As the pace of innovation continues to soar, we’re already beginning to see adoption of new technology that could have even greater impact on the next 10 years. There seems to be a shift, though, away from technology for technology’s sake towards the end result: how innovation can help organisations focus on greater business goals. Instead of asking: ‘What can the technology do,’ people are asking ‘Why do I need this technology? What can it do for me?’

Virtual and augmented begins to impact business

Over the past decade personalised experience has inched its way into our online lives. Smartphones are the norm. In fact, it’s rare to find someone who doesn’t carry one of these small personalised computers in their pocket, tracking their steps, managing their calendars and connecting them to the people in their lives at all times.

Virtual reality (VR) takes this personal experience a step further, often using mobile technology, to allow users to step into their own digital world. Augmented reality connects users’ real-world environment to this virtual reality.

This all sounds like an elaborate form of entertainment but we’re already beginning to see the impact on business in training scenarios, prototyping and design and customer service. Innovation that further links VR to practical applications could be a big growth sector for this decade.

Artificial intelligence and machine learning shifts

Artificial intelligence (AI) and machine learning (MI) have the potential to radically transform business in the next decade. However, this will be the decade where the hype is separated from reality. For example, radical medical discoveries enabled by AI will only be as transformative as the practical day-to-day application of treatment available. Self-driving cars are trending in the media, but an upswell of public opinion could shift this innovation towards a different goal, for example, creating low-cost, zero emissions vehicles.

The internet of things could combine with AI

From cars to watches, to smart homes, the internet of things (IoT) is everywhere. Gartner predicts that 20.4 billion IoT devices will exist this year. This number is expected to increase exponentially over the coming decade. Futurists are predicting a whole new boom in this area: the artificial intelligence of things, combining AI with IoT.

To benefit from these opportunities businesses will be challenged to develop strategies to address possible barriers such as costs, security concerns and new legislation due to changes in political climate.

Meeting the expectations of empowered employees

The next generation of workers are digital natives in every sense. Gen Z, often called Centennials, have been exposed to technology from a very young age. They tend to be technologically proficient with an expectation for high-quality content at all times. They may have less tolerance for uninteresting or stressful jobs and will expect a better life-work balance. This will bring new challenges for leaders in the workplace.

Micro-automation fills the gap

So how can SMEs navigate the minefield of cost vs resource vs need?

Many of the barriers of implementation of large-scale transformation can be addressed with micro-automation. By reframing automation, away from resource intensive technology, such as AI and IOT, micro-automation makes automation accessible to all organisations, no matter what the size.

With online automation solutions, such as AUTTO, SMEs can automate day-to-day business processes within an hour. Routine tasks that may seem simple but in reality cost a lot in time and resource can all be automated, with no technical expertise needed. Tasks such as HR onboarding, approval processes, creating and signing contracts and NDA’s and regulatory compliance processes can easily be automated, giving staff time to prioritise tasks that provide the products and the service that can transform a business.

Using simple automation in this way can revolutionise working practices.

Is biglaw ready for the benefits of transformational change?

While trends in new innovation are often surrounded by a certain amount of hype, that doesn’t mean that all new innovation is a fly-by-night fad. There’s a big difference between knowing what is genuinely valuable and discounting something just because it’s not been tried before.

Lawtech is evolving

Technology has changed everything in the workplace, both in the legal profession, and in the day-to-day lives of clients. Imagine going back just a few years and working without the easily accessible resources that we now take for granted, for example,  your smart phone. Only a few short years ago most people would have never guessed that we would be able to facetime our loved ones at any time from almost anywhere, through free and accessible wifi. Today a 5-year-old can do it.

Lawtech is evolving in the same way. Technology is constantly developing to fit the changing demands of the legal sector. Those who embrace these changes have the opportunity to drive business transformation, while others risk being left behind.

Clients ramp up their expectations

Clients today expect instant access to all services, including their lawyers, while price alerts, peer ratings and social media significantly weaken customer loyalty.  Add to this, the increased use of apps and online services for simple transactions and the future looks grim for law firms that cling to traditional business models.

Smarter innovation is the answer

Innovation is the key to minimizing this risk. However, implementing technology for technology’s sake is never a good strategy. Instead of throwing technology at a problem, the most successful digital transformation looks at business challenges first, then integrates the right technology. This gives Biglaw an advantage over seemingly more agile, smaller law firms. Larger firms have the resources to evaluate, integrate and test technology to achieve the best business outcome.

Freeing up time for the tasks humans do best.

According to Deloitte, 100,000 legal roles will be automated by 2036. The report estimates that technology has already contributed to the loss of more than 31,000 jobs in the sector. There’s a silver lining here, though: an overall increase of approximately 80,000 roles.  Most of these roles are higher skilled and better paid than the ones lost to automation.

By lowering the price of law it becomes accessible to a broader market while freeing highly skilled workers to spend more time on the tasks humans do best, such as advising clients, leading negotiations and appearing in court.  Instead of replacing staff, Lawtech can help law firms do the work they were already doing, but better, for more clients.

What’s not to like about that?

To learn more about Autto visit our website. Ready to get started? Book a free demo here

AUTTO Bags $655K

New investment signals the next stage for AUTTO.

We have found a real meeting of minds with Tangible in our desire to deliver rapid, practical automation that suits the legal industry.

Autto, the legal workflow automation platform, has taken a $650,000 investment from Angel investors and US-based ALSP, Tangible, previously known as the Ashe Legal Group, which offers a combination of tech and legal support. The two companies will also now work very closely together, with the American business helping to develop Autto-based products for the market.

The move follows a period of investment seeking that Autto commenced some months ago. Rather than coming back to London with a VC fund as a new investor, they have returned with a legal and tech business as a partner.

As readers know, Autto provides an easy to use, drag and drop-style digital system that helps firms and in-house lawyers design workflows that can help steer staff through the production of certain types of document, or for example, guide them through a series of steps in a legal matter, or become part of a bespoke practice management structure for a team of lawyers working on a specific stream of work.

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An Intro To AUTTO

How to Automate a Complex Process without Writing a Line of Code

  • Date: 31 March 2022
  • Time 14:00 BST
  • Host: Ian Gosling, Founder of AUTTO

Hi there,

AUTTO is a no-codebusiness and document automation platform. No-code means you can build tailor-made automated processes without having to be a developer.

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