Bridging the Digital Divide

How SMEs can ALSO reap the rewards of the digital transformation by automating

The wide-ranging benefits of digitalisation to business has never been more obvious.  Recent McKinsey & Company research demonstrates the pandemic has had such a profound effect on digital transformation that seven years of progress was made in a matter of months.  No wonder this has thrust digital transformation to the forefront of business goals.  According to a survey by HCL Technologies, 80% of organisations now see it as a priority.

However, despite the obvious benefits, data also indicates that SMEs lag behind big business in the adoption of nearly all technologies.  The largest gaps are in the digitalisation of internal organisation processes where automation can save time and money. Why is this the case? Are SMEs unsure how to proceed to best benefit their business? What are the barriers to digital transformation? How can SMEs also ride the wave of this technology revolution?

Process automation and digitalisation could be the answer. Using simple, cost-efficient technologies, SMEs can transform manual operations into digital ones.  For SMEs, the benefits of embracing automation are huge:

  • Save time to focus on what matters
  • Reduce costs
  • Boost sales
  • Reduce human error

We acknowledge SMEs are a diverse group but some processes are common to us all.  Think how long the sales process can be. Quotes, approvals and sales contracts going back and forth in countless emails and phone calls.  Routine documents such as NDA’s, onboarding new clients (and staff), invoices and reports are also extremely time-consuming.  Overcomplicated communication, slow approvals, rerouting of documents, fixing errors and digging through piles of paperwork and emails.  Automation is the answer – it simplifies the systems, eliminates the tedious tasks and replaces staff time with tech, freeing up more time for them to do what they do best (which let’s face it, is what you employed them for).

So, what is holding SMEs back?  Why is there this digital divide? Is the perception that the cost of automation is too high for a small business?  Automation doesn’t have to be expensive just strategic.  Simple tools can be used to do repetitive tasks for you, saving time and money for the business.  But implementing automation must require specialist skills by IT programmers that we simply don’t have, right? Wrong! New low or no-code platforms like AUTTO puts the technology directly into the hands of people who run the everyday business without the need for specialist programming skills.  Valued staff are empowered to identify their own pain points and easily automate their day-to-day tasks with no-code automation.

The McKinsey research concludes that although small business is less likely to automate than large corporates it is more likely to succeed.  We at AUTTO want to help you realise this. Get in touch today to discuss how we can help you bridge the digital divide:  https://www.autto.io/  or info@autto.io

The Top 5 Processes Every SME Should Automate Now!

Business automation has become a key part of driving success forwards and is no longer the preserve of big corporations.   With platforms such as AUTTO, small businesses can now afford to easily incorporate automation in every aspect of their business, leading to huge time and cost savings.   It can be quite confusing for small business owners to identify exactly which daily tasks should be automated. So, in this post, we explore our recommended top 5…

 

  1. Sales Completion 

Salespeople hate paperwork but heaps of forms are inherent when closing a deal. Documents such as:

  • Sales Agreements
  • Invoices
  • Client information gathering
  • Updating CRM (Customer Relationship Management) systems can all be automated.

It transforms the sales process into a highly time-saving, more accurate and less laborious one for the team responsible.  This frees up their time and energy to do what they do best – sell more and grow your business.

 

  1. Managing Approvals

Automation cuts down on time spent seeking complicated approvals across the business. Getting approval for example for a PO over a certain amount or for a discount being offered to a client would usually require manual input from multiple people.  Each of these can hold up the time taken and make the process open to human error.  Automating this process makes it seamless, accurate and cuts time dramatically.

 

  1. Employee Onboarding

Taking on new staff is a time-intensive process for all and for the new employee, there is nothing worse than arriving for a new job, full of excitement than spending the first day filling out forms! Let automation handle the lot.

  • Employee contracts are created and signed digitally,
  • Processes are created to ensure all new hires have access to the passwords,
  • Keys and important files they need from day one
  • Automatic background checks, verifications and screenings.  This last one provides an important audit trail, vital particularly for those companies that have regulations. This leads us neatly onto…

 

  1. Audit Trail for Compliance

Many industries have regulations specific to them and must demonstrate compliance with certain processes – a lengthy and painful process. Automation takes the headache away by automatically providing an audit trail to prove compliance. At AUTTO, for example, we use our own software in-house to ensure and prove all new employees have had the information security training required to honour our ISO 27001 status.

 

  1. Information Gathering and Creating Reports

For organisations that need to gather and compound large amounts of data to produce bespoke reports for clients, automation will transform their business.  The time it would usually take to collect and collate info and create a relevant client document can be shortened dramatically with automation.  That frees up time to grow your business.  Small business consultancies, balance scorecards in the construction industry and talent management can for example all benefit from this.

 

So there it is – our top 5 automation suggestions.  If you’re interested in automating your business, talk to us now. We’d love to hear from you CONTACT US or sign up for our FREE TRIAL!

Lead with Tech – Why all leaders need to be tech savvy

“Technology is no longer just one vehicle for success – it’s the vehicle all possible success depends on.”

Strong words for business leaders. So why are so many still not championing the use of technology in their business?

Why is it too often seen as the job of the ‘IT manager’ or the ‘Operations person’? The disruptors of the past year have brutally exposed to small start-ups and big business alike the limitations of the longstanding norms of doing business. The “if it ain’t broke why fix it?” attitude has to change.

Every leader should now be aiming to be a technology pioneer and show a hands-on approach to adopting new technology to fill these limitations. Clearly if technology innovation is not on the priority agenda of the CEO there’s a low chance it will succeed – the new times we operate in now call for leaders to upend convention and take a more proactive approach to tech.

However, understandably many business leaders struggle to see where to begin – research suggests 45% do not even know where to start with digital transformation[i]. But the good news is with the tools that are available today, leaders don’t need the knowledge of an IT consultant.

New low or no-code platforms like AUTTO puts the technology directly into the hands of people who run the everyday business without the need for specialist programming skills. Leaders win on all fronts – technology transforms business efficiency whilst valued staff are empowered to identify their own pain points to fix.

Close up of human hands using virtual panel

Powerful automation platforms like AUTTO allow employees to:

 

  1. Think for themselves on the best way to streamline their key business processes, documents, and everyday tasks.
  2. No-code automation means they can then easily, without any programming skills, develop their own applications in response.
  3. Important but laborious daily tasks, such as cutting and pasting into a spreadsheet or sending out endless emails are automated freeing up valuable time.

Our customers tell us they save about 75% of their time using AUTTO. Staff hours are redirected to doing far more valuable and creative tasks.

This “democratisation” of technology creates an enormous opportunity to drive businesses forward but whether it succeeds or not is up to the leaders– they must take an active role to embrace and champion tech to thrive in the new tech World.

Keeping your best staff in the new hybrid workforce

With 1 in 4 of the British workforce considering a career change in 2021 firms are worried. Employees are fed up with solely working from home and
whilst the hybrid workforce is set to be the new now for most organisations,
it may not be enough.
Large corporates such as BT have announced post-pandemic proposals to
have a mix of onsite and remote working and a Lloyds Banking Group staff
survey found that nearly 80% wanted to work at home for at least three days
a week. Small and medium companies will probably follow suit – in part
responding to their employees wishes. But more needs to be done to retain
good staff. Getting the balance right is going to be key.
A 2020 study showed 80% of managers are concerned about retaining
valued employees. Broken down over half (47%) worry about how much
staff morale has suffered in the past year and how heavier workloads are
leading to burnout. Some are anxious that the shift in working patterns has
meant their people have simply lost interest in working for the company.
There’s no argument that small and medium companies in particular value
their hard working staff with many firms having a family-like regard for their
teams. But to keep employees happy you have to take away the heavy
workloads, give them space for creative thinking and problem solving and
demonstrate a trust in them. As ever, technology and more specifically
automation is going to be the key to succeed in this new hybrid work model.
“No code” platforms like AUTTO make automating key business processes
and documents easy. These “time-rich, imagination-poor” but nonetheless important daily tasks of every company will free up staff time – our customers tell us about 75%. What better way of empowering staff than by replacing the hours they take laboriously cutting and pasting into a spreadsheet or sending out endless emails to free them up to do something far more valuable? From a productivity perspective, accuracy improves as the human element is removed from
routine documents such as order processing, contracts, T&Cs and licenses and replaced with automation.
Showing trust and respect in their abilities will further empower your staff.
Give THEM the automations to identify and create – after all they are at the
coal face of your business and know which processes need changing. With AUTTO anyone can automate in a few hours with our simple no-code platform. No technical expertise required. You can take any of your unique
business processes, easily learn the system and, like Lego building blocks, automate them.
The future world of work is upon us all but with it comes new challenges –finding more creative ways to retain the best staff at the same time boosting business productivity is going to be critical. Automation is set to play a pivotal role in this new now.

Is your small business ready to Spring back?

We all know it has been an extraordinarily tough 12 months. This most
recent lockdown has bought more economic gloom – the news that the
economy is currently set to shrink 4.2 percent in the first three months of
2021 and that we are experiencing the worst rate of unemployment since
2016, is yet another bitter pill to swallow. But Spring IS just around the
corner with its literal and metaphorical green shoots and promise of better
days to come for small business.
The recent analysis by the Bank of England’s chief economist Andy Haldane that the UK economy is like a “coiled spring” ready to release large amounts of “pent-up financial energy” has to be positive. Whilst small businesses have undoubtedly been amongst some of the hardest hit during the pandemic, assurance must be taken from Haldane and other economists’ predictions that the vaccine programme has brought a new confidence in the UK that will lead to a sharp rebound in economic growth. We want to see the UK literally firing on all cylinders by the Spring.
If predictions come true how well placed is your business to spring back? Are
you one of those companies which have saved cash during the crisis and are
ready to invest in boosting your performance and productivity as restrictions
start to ease? Even if you haven’t, can you afford not to be in the best
position possible to take advantage of this spring?
Automating more of your business we believe is the key. Spending time
reflecting on the past year and really observing how you could do things
better will have an enormous effect on growth this Spring and beyond.
Improve accuracy through automation and at the same time empower your
staff by taking away the “time-rich, imagination-poor” but nonetheless
important daily tasks. Routine documents such as order processing,
contracts, T&Cs, agreements, licences all become automated also saving you
time – our customers tell us up to 75%. Replace your staff time with tech –
free up their time to do something more valuable than cutting and pasting
into a spreadsheet or sending out endless emails.
Due to its prohibitive expense and technical complexity, the power of
automation used to be unavailable to most but the largest of corporates.
With AUTTO the great news for small business this Spring is that this is no
longer the case. With AUTTO you can automate in a few hours with our
simple no code platform. You can take your unique business processes and,
build them up using Autto’s actions like lego building blocks, so you can
easily automate them. With Autto you can do this for less than half the
monthly minimum wage so the cost is no longer exorbitant.
With AUTTO small business can start saving valuable time and money within
a matter of weeks – just in time for Spring!

2021 | The Year Small Business Becomes Anti-Fragile

If 2020 was the year small business needed to be resilient to ride the COVID wave, 2021 must be the year to become “anti-fragile.  It has to now go beyond merely surviving and actively use the changes the pandemic has thrown up to growprosper and be successful into the next decade. 

It is nine years since US author and scholar Nassim Nicholas Talab published his work Anti-fragile: Things That Gain From Disorderbut the events of the past year have made it more relevant than ever. He explores how some things (read small business here!) benefit from shock and disarray and thrive when exposed to volatility, randomness and disorder.  He explores how tgo beyond merely resisting the shock by surviving and staying the same, to becoming significantly better and actually growing and becoming what he terms the very opposite of fragile – anti-fragile”. 

All small business is unique, that is a given. But we know the challenges of COVID are common to us all – increased pressure on cashflow, balancing the new mental health challenges the pandemic has put on our staff with the needs of the business as well as the need to keep up digitally however resistant some of us may be to this.  According to a report by Small Business Britain1 COVID has stimulated digital business to leap forward five years.  The World Economic Forum2 goes further, stating “…COVID has accelerated the arrival of the future of work” and estimates the UK is automating the workplace faster than any other country. It is riding this trend that is the key to achieving small business success into the months of 2021 and beyond. We firmly believe this will counter all the other challenges, including the pressure on cashflow and staff morale to build a better stronger, anti-fragile small business. 

Small but specific changes to the way you do things will have an enormous effect.  Take away the “time-rich, imagination-poor” boring but nonetheless important daily tasks from your staff and automate them.  Accuracy improves as the human element is liftedstaff morale and empowerment improve as you free up more time for them to do what they do best (which lets face it, is what you employed them for).  For example you might be a construction firm that spends unnecessary hours producing documentation to send between contractors for approval of jobs but desperately need staff hours to do more physical work; a legal firm with different departments that are continually wasting time (and billable hours) reinventing the wheel every time an NDA is sent to a client; a personal training organisation that creates bespoke plans for each and every client when really most plans conform to a set pattern that could be automatically created using a standard questionnaire.  Each business and situation IS unique and at Autto we recognise this.  However, recognising we all have a number of processes that could be done better is common to us all.  It’s giving the mind space to take the leap to change these processes that will catapult us towards being anti-fragile. 

“Yes, I can see the processes we need to change, yes, I can see there are some things we could do better, but let’s face it at the moment we just need to focus time and money on monthly cashflow and simply surviving”. The battle cry of many (most) small businesses right now.  But the technologies we are presenting here are NOT expensive – think less per annum of one employee on minimum wagePlus, Autto really IS simple to execute.  You don’t have to be an IT genius – one of our customers newest recruits took just three hours to come up with its first money saving automation on the Autto platform.   It really will save you so much money every month.  Our case studies show that automating your key processes will lead to a 75% time save – how much money thithen saves depends on whose time you are actually saving – the cost savings are infinite.   This is certainly something to make your cashflow predictions smile into 2021 and beyond. 

At Autto, we firmly believe that 2021 IS going to be more than just a better year for small business.  If we respond to the call to digitise that COVID has thrust upon us with enthusiasm and automate our daily business processes, we will do more than simply weather the storm.  Being resilient is so 2020 – 2021 is the year to move forward, future proof, adapt and become even better – truly anti-fragile.   

How to innovate practically | Lawtech with a purpose

The Challenge 

“I wonder if we can do something during B-innovative week?” In August, I was on a Zoom call with the Innovation and Client Solutions team at independent UK law firm Burges Salmon. Who were speculating on next steps following a trial of Autto by one of its trainees, Alex. 

Alex Knowles-Smith (now qualified and in the Pensions team) was finishing his traineeship with a seat in the Innovation team. One of his assignments had been to trial Autto for an afternoon to see how easy it was to create useful tools. Autto is a no-code automation solution that makes it easy for professionals to deliver solutions to clients or colleagues using knowledge, business process and document automation. Alex had progressed from never having logged on to Autto before, to building an automated NDA process in only three hours. Alex, a history graduate, doesn’t have a technical background and his success with Autto in such a short time had galvanised our discussion with the firm. Alex had an idea, and a few hours later, it was working – a practical innovation. 

As Autto’s product owner, it was thrilling. It is very easy when building software to get caught up comparing your feature list with the next product along and forget about the user. The reality is it doesn’t matter how many features you have if your software is so complicated most of the functionality never gets used. Our product philosophy at Autto has always been about practical innovation. In business, ideas are worthless if they don’t make off the drawing board; they must be implemented to have real value. For the Autto team, this means rapid easy-to-use automation available to non-technical users at a price point that isn’t eye watering. Alex’s feedback was another confirmation that our hard work was paying off. 

The Next Generation 

This week we presented Autto and Alex’s NDA process to the broader Burges Salmon team. In the Q&A at the end of the session, one of his colleagues asked Alex how useful he had found his time working with Autto and the Innovation team. Alex’s response was fascinating:  

“It made me think in-depth for the first time during my training contract beyond the services we provide as lawyers, to how we provide those services. It set me thinking more creatively and more broadly about the ways the profession might change in future. The ways that the firm is positioning itself to navigate and harness those changes.  

The model by which legal services have been delivered has been unchanged for so long. We record by the hour, a lot of it is still done using classic legal resources. It set me thinking about how we take that legal expertise, engineer it in different ways, and deliver it to the client in different ways. It was the first time that I’d grappled with that and thought about it in some depth. Going forward, I’m going to be trying to build that technological angle into my career. As more and more things are automated and the profession changes, it’s going to be very valuable.” 

It seems the latest generation of lawyers is not only more open than previous generations to real changes in the way their legal services are delivered but expect and value that opportunity as part of their careers.  

How can law firms be practically innovative? 

What can we learn from this example.  I think there are three simple steps law firms can take. 

If law firms give lawyers, particularly digitally native lawyers, hands-on access to different technologies, then many ideas on using them to benefit both clients and the firm will come quickly. It is hard for lawyers to conceive these ideas in a vacuum – the technology experience helps them understand what is possible for their clients.  If the technologies are too difficult for your lawyers to use or understand, they are the wrong technologies.  

The technology is available to bring those ideas to reality quickly, but it requires time from legal professionals who understand the problems. Given a choice between a lawyer spending an hour developing an innovative new way to serve a client and billing an hour to the same client, almost all law firms will pick the latter. Law firms should value time spent developing new ways to serve clients in a similar way they value CPD, as the essential non-billable time required to deliver a better professional service. Until they do, progress will inevitably be limited. 

Finally bringing those ideas to reality will require a broader team of analysts, technologists and designers. These are the teams which provide specific expertise to bring lawyers ideas to practical delivery to clients. 

After four years of spending a lot of time talking to law firms, my view is that many firms are now investing in the third of these steps, but neglecting the first two. Law firms that want to deliver better value to clients through real-world, practical innovation will need to value the time and effort which goes into these improvements in an equally tangible way. 

How are Burges Salmon delivering real innovation? 

Each year Burges Salmon stages “B-innovative”, a week of events, training and thought leadership to encourage positive change. This year, Autto has teamed up with the firm’s innovation team to replicate Alex’s experience on a larger scale. Thirty-seven of the firm’s trainees have divided into teams, and we have given them full access to Autto. The firm has challenged each group to deliver a prototype automation or app that could be of value to a client in the next three weeks.  

The goal is to challenge trainees to think how best to meet client needs and help Burges Salmon better understand how lawyers can be involved with new technological developments.  Importantly the goal is not just the idea but the actual delivery of a working prototype.  It is an exercise in practical innovation.  

As senior innovation lead Emma Sorrell, who is running the challenge told me: “Burges Salmon knows the clients we serve are digitising, and technologies like Autto are giving us the tools to adapt and keep up. But we are still exploring the right mix of skills to bring these new client services to market. When and how to combine the skills and experience of our solicitors, our business professionals and our technologists. This year’s Autto challenge is an opportunity to explore that further.” 

We will report back here in a couple of weeks on how the trainees got on.   

By engaging their trainees with technology directly Burges Salmon are taking an important step to delivering better legal services to their clients with technology. 

Automation in times of crisis: Lockdown requires creativity and a shift in the way we do business

As workers hunker down during lockdown and organisations scramble to continue to provide products and services to their customers, pundits whisper in the background that productivity is going to shrink, that businesses may close and the economy will take a hit. This is possible, but the businesses that thrive will be the ones that are nimble enough to quickly adjust and smart enough to do it efficiently.

It’s time to act quickly
This is a time of challenge, where remote working becomes the new norm and skeleton crews maintain vital on-site services. This means that companies need to quickly adjust to doing more with less. With less resources, less onsite employees, and possibly less customers. SMEs are in survival mode. Now, more than ever, is the time to quickly automate repetitive tasks, so staff can focus on everything else.

Lockdown requires creativity and a shift in the way we do business. With less resources than large corporations, small and medium enterprises (SMEs) can be particularly vulnerable in times of economic uncertainty.

SMEs have agility on their side
However, SMEs can be agile in a way that larger corporations often can’t. They can make decisions and act on them quickly, shifting focus to fit new circumstances and changing customer needs.

One thing SMEs don’t have is excess staff. As staffing shrinks, employees are required to work differently, perhaps working off site, or in a different capacity. It becomes vital to discover ways to keep the lights on with less staff intervention.

Shifting staff focus
This is where business process automation can help. At AUTTO, we often talk about how micro-automation can affect small changes to make a big difference. This means automating the common actions, the actions that are similar in multiple business processes. These processes are often common and always predictable.

In times of crisis, the predictable becomes less common. Staff are called upon to address more variation in customer requests and more exceptions to traditional ways of working. It becomes even more important to automate all of the processes that can be automated so staff have the time and ability to look at the exceptions.

Choosing the right technology
This automation needs to be appropriate, useful and easy to deploy. Here’s a quick rundown of the elements needed to ensure a consistent experience for employees and customers alike:

The right technology: Ensure your staff have the tools they need to do their jobs as effectively and efficiently as possible. Ideally, these tools will be intuitive and easy to use without the need for lengthy training or additional skills. No-code automation is a vital part of this need.

Seamless access: Staff providing your services need to feel supported and engaged. Providing seamless access to the tools they need to do their jobs can help enable this. Cloud-based technology is vital to providing easy access, without the need for extra equipment, from anywhere with an internet connection.

Culture: Open lines of communication and greater staff visibility can help create a culture of collaboration and trust, improving employee morale and productivity. This can also help to create an inclusive environment for remote workers.

Business as usual: Understand that there is no “business as usual.” As this crisis ends and we return to more traditional ways of working, the systems we implement today could have far-reaching implications for the future of business.

If you would like advice on how to incorporate digital business automation into your firm, feel free to contact us at AUTTO.

Using Legal Tech | Why is now the right time to digitise?

2020 has been an unprecedented year for the World and in particular for the world of work. We have all been using the expression “The New Normal” so much that it has already lapsed into cliche.

The business world is still being rocked by the pandemic so much that it is impossible to forecast what “The New Normal” is going to be. However, there are some obvious trends:

Cloud-based technologies have gone from being treated with suspicion by many businesses to a must-have because they enable home working. More strategically, they increase an organisation’s resilience, scalability (up and down) and provide access to fantastic technology.

Business costs are under heavy scrutiny. As the crisis is dragging out from months to years, the impact on clients businesses is becoming more significant and is driving more fundamental shifts in business practice.

There is nothing like a crisis to drive change! In the words of the World Economic Forum (Future of Jobs, Oct 2020), ‘Automation, in conjunction with COVID-19, is creating a double disruption’. Cloud-based technologies are increasingly being used by companies to automate routine work and to support humans in more challenging work that machines alone cannot do. The motivation for this is to cut costs.

 

close up of businessman hand working on laptop computer with financial business graph information diagram on wooden desk as concept

For law firms and corporate legal teams, these trends offer both a risk and an opportunity.

The risk is that lawyers retreat to what they know in the face of cost pressure, hide behind the billable hour and refuse to change. Law is a culturally conservative industry, and this will be the chosen course for many firms. Eventually, they will find their billing eroded as clients refuse to pay for work they know can be automated. Or lose business to competitors that do or clients bringing more work in-house. This trend has been forecast for some years now, but the events of 2020 will drive it to reality in 2021.

The opportunity for firms is that Cloud-based legaltech, like my business autto.io, has never been available at a lower cost or easier to adopt than it is today. Firms and in-house legal departments can develop solutions that create more value for their clients’, crafting services delivered using a combination of human and machine. This approach offers the potential to increase loyalty from existing clients, gain new clients and even to serve new markets.

Critically the initial entry costs to legal tech are low often with free trials to get started. There is a clear opportunity for law firms to engage, experiment and innovate to find what works for them. Now is the time to digitise.

The future of work

Will boring jobs eventually be eliminated?

Are parts of your job repetitive, mundane or dare I say it, boring? Are you suffering from boreout? Yes, it’s a thing. Boreout is a syndrome caused by mental under-stimulation in the workplace due to inadequately challenging tasks.

If you do suffer from boreout then you need not worry, because in time it’s likely that some parts of these jobs will be automated.

Any routine, repetitive task can be automated. Automation saves people time so that they have more time to spend with their customers, provide a better service, even sell more. If technology can take care of mundane, low-skill tasks, then people have the time to focus their attention on more challenging projects and other exciting activities. Menial tasks don’t spark joy. Tasks that require a person to stretch their intellectual capacity do. When you move out of your comfort zone, take on a challenging task and learn new things, then dopamine is released by your brain as a reward. Automation also reduces costs, so there’s more money available to come up with exciting new products and services. Creating and designing new products and services is a stimulating activity and will keep you engaged for longer.

Due to this, studies are showing that increased use of tech is increasing employee satisfaction and that people are starting to believe that AI is set to deliver more interesting jobs rather than create a threat of redundancy.

 

business documents on office table with smart phone and digital tablet and graph financial diagram and man working in the background

 

Recent research findings on the role of tech on employee engagement published in the Harvard Business Review show that 82% of employees believe that the performance of tech provided to them has a significant impact on their happiness at work. 77% of good employees may leave a job if they do not get access to the tech and tools that they need to do their jobs well. While 73% of young employees have much higher expectations for easy-to-use tech than older employees do.

What does this mean for the companies who invest in automation?

Businesses need to invest in their employees as much they invest in automation. The key here is to get humans and machines to work side by side. If employers can get this right it just might be the key to competitive advantage. Most importantly employers need to try create a culture where their employees have a sense of purpose, use their talents, feel autonomous and empowered to make decisions. Leaders need to create an environment where employees can speak their minds, offer their input and request the tools that they need to do things better. These things create happier employees and better engagement, ultimately creating the best environment for success. It’s essential that leaders convince their people of the benefits of automation and take them along on the journey. That way they are more likely to see technology as an enabler and not as a detractor.

In a post pandemic world, technology is the only way forward. Without it we would not be able to function virtually. Not being able to be in the same building anymore means that tech needs to provide a seamless, uninterrupted experience for remote workers. And with remote work comes a loss of connection, so employees want more access to their leaders and other colleagues. Forward thinking companies have already adapted to this way of work to support a distributed team, track and manage projects and provide and encourage team camaraderie through ongoing virtual activities.

Companies that embrace tech and provide stimulating and engaging work environments for their people will futureproof their businesses.

Contact us now to find out how we can help you get there.

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