Why automation is essential for the future of SMEs

From SME Technology Guide

We have been featured in the latest issue of the SME Technology Guide. Take a look below for an overview of what Ian Gosling covers in this informative article.

You don’t have to look far to see an example of a company taking advantage of advanced technology within their business today.

AUTTO founder, Ian Gosling looks at why automation is essential for the future of SMEs despite research suggesting that adoption rates among large enterprises are up to 10 times higher than in small businesses.  

 

Ian explainins how even the smallest of businesses can harness automation for better and why this is important as SMEs are operating in an increasingly challenging business environment, competing against larger players with bigger budgets and higher head-counts in turbulent economic times. 

Read the full article written by AUTTO founder Ian Gosling in the latest issue of SME Technology Guide

How UK SMEs are using technology to boost their business

From SME Technology Guide
Small Business Saturday is part of a year-long campaign highlighting SMEs and encouraging consumers to support small businesses in their communities.

AUTTO founder Ian Gosling gives some insight to readers of SME Technology Guide on how small businesses can link the benefits of Small Business Saturday with technology to gain a competitive edge.

“While the boost to businesses from Small Business Saturday is to be welcomed, it does have the side effect of putting systems under strain. Technology can help here, with tools, like automation, helping companies automate routine processes, rather than necessarily having to increase headcount. If such tools haven’t been implemented yet, it should certainly be considered a priority for 2020.”

Read the full article here:

Small Business Saturday: how UK SMEs are using technology to boost every aspect of their business.

Adapting to a new world.

It’s no surprise that the PricewaterhouseCoopers (PWC) annual survey of law firms for 2019 focused on how the digital revolution continues to disrupt professional services. New technology, such as artificial intelligence, cloud computing, robotics, and the Internet of Things (IoT), is being developed every day by forward-thinking enterprises.

The evolution of technology within cutting edge organisations has a knock-on effect for traditionally conservative organisations, such as law firms, who also need to evolve. Many larger firms are embracing lawtech to drive productivity and innovation, improve efficiency and control cost. According to PWC, eight out of the top ten firms identified technology as the key challenge to growth in the next two to three years. However, barriers to adoption are still widespread in the legal industry.

Complexity, scale and cost emerge as key barriers with security concerns topping the list. . However, PWC tells us it’s rare for senior management to take part in cyber risk and crisis management exercises. According to the PWC survey, many law firms just opt out of the advanced technology that’s becoming more common in sectors such as telecom and financial services.

Firms are right to be nervous about cybersecurity.   A whopping 100% of the top 100 law firms surveyed by PWC suffered a cybersecurity incident in 2019.  And according to Forrester: “In 2020, ransomware incidents will grow as attackers learn that holding data hostage is a quick path to monetisation.” As aggregators of sensitive client data,, law firms are vulnerable to these attacks and are rightly concerned about cybersecurity.

However,  avoiding high tech adoption and cloud-based services does not itself protect client data. The key – not always easy – is to strike a balance between the digital innovation that clients and employees expect and demand, with the cybersecurity necessary from a business, regulatory and ethical perspective. It is obviously vital for law firms to protect their own business and their clients from the loss of personal or sensitive information, not to mention  damage to reputation. But as firms face pressure for increased efficiency, productivity and growth, as well as better outcomes for clients delivered innovatively, law firms who do not embrace technological innovation risk being left behind.

One way to balance the risks and rewards is to avoid the temptations of disruption.  Disruption is a buzzword of the moment and sometimes seems to be presented as an end in itself. It is easily forgotten that true disruption involves challenging existing working models and the networks which support them. That may not be desirable, particularly where risk mitigation is important.  So, start small, trial with dummy data, and iterate and until you feel confident that systems are secure and workable from all angles

Risk can also be mitigated by ensuring the obvious safeguards are in place: make sure that your suppliers are properly certified, have cybersecurity plans and processes in place which they can describe to you. By taking these steps the benefits of  technology start to become available , saving time, and money, increasing productivity while increasing opportunities to spend more time on the things requiring personal  attention and expertise.

Technology is revolutionising business process management.

Gone are the days when business objectives are set in stone. Today’s businesses are dynamic, and when objectives change processes also need to transform. Business process management (BPM) – the practice of managing and leveraging business processes to achieve organizational goals can help enterprises keep up.

How do companies do BPM? 

Digital business automation is a form of business process management that builds a workflow system that automates tasks or processes while being guided by a business rules engine. The benefits of BPM include its mobile adaptability and built-in social tools that promote personalization and collaboration.

Who uses BPM tools?

Regardless of size, most businesses will find BPM useful, especially  SMEs.

Graphical capabilities or process editors

An important component of business process management is the modeling and design of business processes. At this stage, organizations utilize applications that have graphical capabilities, such as AUTTO’s component-based workflow tool.

A process editor is an intuitive technology that saves time in building a process, generally using a drag-and-drop interface. This no-code, intuitive way of building processes removes the burden for employees of having to learn new skills in order to complete their work and organisations to supply additional training.

An example of a business process model.

Workflow system or engine

Workflow systems offer a company increased agility because it does not have to follow traditional and protracted methods of changing business rules. Workflow-based systems, such as AUTTO enable these types of tasks. Moreover, a workflow system reduces administrative work so  increase the quality of their outputs.

System integration

Business process management tools are often developed for the cloud. This means that they have a native capability to function well with APIs.

Why does this matter? That capability allows a BPM solution to integrate with third-party applications, especially with data repositories and other sources, as well as with accounting management technology, cutting out the need to replicate information and the risk of  inaccurate information, incomplete data, and redundant information.

Integration also allows for the connection of a document management system so paperwork can flow at the same rate as processes and reduce or prevent bottlenecks.

Business analytics

Business analytics or business intelligence, the process of gathering and analysing information to help an organization optimize its processes is vital at all stages between implementation and assessment of business procedures.

Sophisticated BPM tools have business analytics modules included that present data in an engaging, graphical way in dashboards and reports. BPM solutions also enable users to drill-down into datasets from the dashboard.

Mobile and social tools

With the inclusion of native mobile versions of the software employees use every day,  an organization can empower its workforce to be more creative, more mobile and more flexible in the way it works.

The current state and the future of BPM software

Big players in the software industry have their own BPM platform offerings but that does not mean that these are the only options. Smaller vendors are emerging that focus solely on BPM. This single focus  gives opportunity to concentrate on specific innovation and develop something that goes beyond standard use cases.

Mobility is a hot trend with business process management platforms as organisations create interfaces that are adaptable to smaller screens. You can find a good overview of best practice at: Finances Online guide for business process automation.

Overall, the BPM solution market has great opportunity for growth as organizations become aware of how the latest technological innovations can help them address their business challenges.

NEW WEBINAR!

An Intro To AUTTO

How to Automate a Complex Process without Writing a Line of Code

  • Date: 31 March 2022
  • Time 14:00 BST
  • Host: Ian Gosling, Founder of AUTTO

Hi there,

AUTTO is a no-codebusiness and document automation platform. No-code means you can build tailor-made automated processes without having to be a developer.

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